Shipping & Returns

Shipping

We offer free EXPRESS shipping Australia wide.

 

30-day Sleep Trial 

We want you to get the best night’s sleep possible and we know it can take some time to get into a new sleep routine and to experience the benefits of tmrw. With our 30-day return policy, you can try out tmrw in the comfort of your own home. If you're not completely satisfied, we will refund your purchase.

If you decide that your TMRW sleep device isn’t right for you within your 30-day trial period, we're happy to help initiate a return for you. Provided that your TMRW sleep device is received in its original condition with the packing intact. A full refund will be processed once we receive them back at our facility.

Refunds will be credited back into the same account it was purchased from within 2 weeks. For more information please see our refund policy here. < Add-in link to policy

To initiate a return, please email our team at …

 

Refund / Returns Policy

Tmrw Trading Pty Ltd (tmrw Sleep) is an Australian based company whose mission is to help people fall asleep faster naturally. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.

Our Refund Policy applies to all purchases made online at http://www.tmrw.com.au/  

Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

 

Change of mind

  1. We want you to get the best night’s sleep possible and we know it can take some time to get into a new sleep routine and to experience the benefits of tmrw. We offer returns with 30-days so you can try our tmrw in the comfort of your own home.
  2. If you have simply changed your mind and it is outside the 30-day trail we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase.
  3. Further, the merchandise must be:
    • In saleable condition;
    • Unused with all original packaging;
    • Returned to us with any gift or bonus received with the merchandise (if applicable);
    • Not subject to the exclusions listed below; and
    • The exchange or refund is sought within 30 days of purchase.
    1. Tmrw Trading, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

     

    Consumer guarantees

    1. If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law.
    2. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the item within a reasonable time.
    3. Tmrw Trading will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

     

    Return tender

    1. Refunds will be given using your original payment method

     

    Gift or bonus with purchase and bundled items

    1. Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
    2. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

     

    Privacy when making a return

    1. Tmrw Trading is committed to protecting your privacy.
    2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of SMT research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

     

    Sales

    1. If products are on sale they will not be refunded.

     

    If you wish to make a return under our Refund Policy please contact contact@mytmrw.com